![]() Discord for communities What is Discord?ĭiscord has about the same functions as Slack, but contrary to Slack, it was originally developed as a medium for gaming communities to hang out and chat. Not every member might feel comfortable with the possibility of breach of trust and privacy. Slack members with the relevant permissions are able not just to export the group conversations but also 1-1 direct messages. Privacy issues: Slack enables the admins of a community to read your member's direct messages on the enterprise plan. This might be an issue if you're trying to create a community among strangers. However, there are no specific questions about personal information such as hobbies or interests. Limited user profiles: The information regarding user profiles is limited since you can only display your phone number, email address, profile picture and only have room for a small bio. Nevertheless, the problem with video calls and screen sharing is that it is less reliable, which is why most members prefer to use Zoom. However, Slack released a new feature, called Huddles, that is similar to Discords audio system and can largely be used the same way. Low audio and video quality: Audio and video features are not one of Slack's strengths. There is no clear host, admin, or leader who members can turn to with their questions. Further, it is not clear who is in charge. Additionally, you can't block or mute members on Slack, which is a big problem when dealing with trolls or people spamming you with messages. Even the basics, such as allowing the admin to delete messages, are not given. Limited moderation features: The moderation features are minimal. This might not sound that much but adds up to a lot if you think about communities and might leave large communities with 6-digit annual bills. Individual users can not upgrade, but the admin has to pay a price of currently 8$ per user per month. One key feature it lacks is that the archive is limited to the most recent 10.000 messages. Limited features with free plan: Your access is very much restricted depending on whether you have the free version or the paid version. It even lets you easily create your own bots. Additionally, there is a range of bots that you can implement to increase automation, manage requests, gather feedback, and more. However, keep in mind that the free plan limits the number of apps that can be integrated up to 10. This is useful for community managers, so they can implement different integrations that make their life easier and add value to their community. It allows you to connect to a large range of software apps. Variety of integrations: Slack offers tons of integrations for communities. Once you've invited one more person, you've completed the minimum set-up necessary to utilize the product. After ticking a few boxes, a Slack workspace is set up. A thread will appear inside the channel but under a separate window which lets you get into detail without cluttering a channel or direct message conversation.Įasy set-up: Slack is pretty easy to set up. When messages in chat apps pile up, Slack allows you to reply directly to the comment through a thread. Threaded conversations: The different discussions are organized into threads, making it easy to follow them. ![]() ![]() So, you can create different channels for various groups and use these channels to interact with other community members. The channels can either be public, private, or shared. Multiple channels: With Slack, you can organize different conversations into distinct spaces called channels. It just means adding a new Slack workspace to their existing app. Therefore joining a new community doesn't involve a lot of effort. ![]() Since it is a part of their daily work as professionals, most community members already know how to use it and have it installed on their go-to devices. Until today it has managed to stay at the top of workforce application platforms. Of course, there were other messaging applications, but not with the same invitation system and usability. High level of popularity & familiarity: When Slack was originally launched, there were no real competitors in the market. ![]()
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